FAQs


Processing Time
All pieces are handmade and baked to order, please allow 3-20 business days for us to create your custom piece! Certain products may take longer, delays may occur.
Return Policy
Currently Cottage Phebes is not accepting returns or offering refunds due to the nature of our personalized products. Each and every order is made to fit your pet. Refunds accepted only with proof of a faulty item upon arrival. No refunds will be offered due to destruction of item, our bandanas are not meant to be indestructable and will tear if left unattended in the jaws of your baby sharks.
Shipping
All products will be shipped one business day after completion. You will receive a confirmation email for your order along with the tracking number once shipped.


Once the package is shipped out, we rely on the postal services to deliver your order. Cottage Phebes is not responsible for any lost or stolen packages. 

International Orders
Currently Cottage Phebes will be accepting and processing international orders. Please keep in mind of covid related delays, as some shipping time has significantly increased to certain countries during these unprecedented times. Be weary of ordering cookies as they will not stay fresh forever. Please also be aware of your country's duty charges when placing your order. Cottage Phebes is not responsible for any extra fees. 
More Questions?
Send us an email at info@cottagephebes.com
or
DM us on Instagram via @cottagephebes